It is very important to us that the return/exchange process is as hassle-free as possible.
If you would like to return/exchange an item purchased online in the UK, please contact us at info@doeanddog.com within 14 days of receipt and we will send you a shipping label.
Shipping for the first UK return and exchange is free. Customers are responsible for all consecutive returns and exchanges.
The only thing we ask is for you to return the item unused and in the original packaging.
International customers are responsible for all the costs associated with the return shipping and shipping costs are non-refundable.
